Privacy Policy

        • 1. Introduction
          This Privacy Policy describes how Solmates Travel (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or participate in our group trips. By using our website or booking a trip, you agree to the practices described in this policy.

          2. Information We Collect
          We may collect the following types of information:

          Personal Information:
          – Full name
          – Email address and phone number
          – Date of birth
          – Passport details (when required for travel arrangements)
          – Emergency contact information
          – Payment and billing details
          – Dietary preferences, medical notes, or accessibility needs voluntarily provided for trip safety

          Technical & Usage Data:
          – IP address
          – Browser type and device information
          – Pages visited and interaction data
          – Cookies and tracking technologies for analytics and performance

          Booking & Travel Information:
          – Trip selections
          – Room preferences
          – Travel history with Solmates Travel
          – Communication preferences

          3. How We Use Your Information
          We use your information to:
          – Process bookings and payments
          – Communicate trip updates, confirmations, and essential travel information
          – Ensure group safety and accommodate personal needs
          – Improve our website and services
          – Send newsletters or promotional content (only with your consent)
          – Comply with legal and regulatory requirements

          4. Sharing Your Information
          We only share your information when necessary to deliver our services, including with:
          – Accommodation partners
          – Transport providers
          – Local guides and activity partners
          – Payment processors
          – IT and hosting providers
          – Legal authorities when required

          We never sell your personal data.

          5. Data Retention
          We retain your information only as long as needed for booking administration, legal compliance, and customer support.

          6. Your Rights
          Depending on your location, you may have the right to:
          – Access, correct, or delete your data
          – Withdraw consent for marketing
          – Request data portability
          – Object to certain processing activities

          7. Security
          We implement reasonable technical and organizational measures to protect your data. However, no online transmission is 100% secure.

          8. International Travel
          Some trips require sharing limited personal information with partners outside the EU. We ensure appropriate safeguards are in place.

          9. Third‑Party Links
          Our website may include links to external websites. We are not responsible for their privacy practices.

          10. Updates to This Policy
          We may update this Privacy Policy periodically. The latest version will always be available on our website.

          11. Contact Us
          For questions about this Privacy Policy:
          Email: info@solmatestravel.nl
          Address: Nieuwvliet, Zeeland